How can we help ?

  • Who – Business outcomes and people focused with over 15 years of experience in the IT industry providing leadership in IT Service Management and Service Integration.
  • What – Targeting opportunities to grow consumption of IT services through a focus on service design supported by a robust demand and supply strategy
  • How – Achieving this goal by defining and implementing the roles, processes and tools architecture to support the delivery of IT services to your business. Serving regional small businesses, banks, airlines and government agencies.
  • Why – Driven by a passion for service improvement through standardisation by removing complexity, improving access to information and leveraging automation technologies.

Business operating system definition

With a focus on collaborative systems to support and connect people

Core Skills

• Operational framework design and implementation
• Consulting, analysis and design
• Project planning and estimation
• Technical leadership and team building
• IT strategy and architecture
• Detailed implementation planning and leadership
• Proposal and presentation development
• ITIL capability maturity roadmap development

Service product and catalogue definition

Proving clear expectations to your consumers about services and the easiest way to consume them

Core Experience

• Service product and catalogue definition
• Service level design and measurement
• CMDB strategy and design
• Availability planning and assessment
• Service implementation and testing
• Data warehouse and reporting design and tools
• Infrastructure architecture and design
• ITIL capability maturity roadmap development

IT strategy and incremental transformation roadmap definition

Converting capital expenditure on IT to monthly operational expenditure

Putting it all together

• Service desk tools and operation
• Business process development
• Social media management
• Software development lifecycle tools
• Workflow automation tools and Business Process Modelling (BPM)
• Systems management tools integration
• Organisation change planning and communications

Leveraging a broad range of skills and experience

Because some problems you need to throw everything at

Broad Skills

Issue Based Consulting, Service Architecture, Process Architecture, Systems Integration, Data Modelling and Analysis, Project Management, Technical Solution & Application Architecture, Full life-cycle Application Development & Maintenance, Business Analysis, Testing Support, Client Service and Support, Meeting facilitation and negotiation

Regional Consulting’s Other Services

Leveraging a broad base of skills including:

  • Issue Based Consulting
  • Service and Process Design
  • Systems Integration, Data Modelling and Analysis
  • Project and Technical Management
  • Facilitation and Negotiation
  • Infrastructure and Application Architecture
  • Full life-cycle Application Development and Maintenance
  • Business Analysis, Testing Support, Client Service and Support,